Refunds & Cancellations

This page explains how refunds, re-washes, plan cancellations and damage claims work at Take 5 Car Wash.

Single Washes

If a wash does not complete because of an equipment fault, or you are not satisfied with the result, tell the attendant before leaving and we will re-wash the vehicle at no charge or refund the wash. Refund requests after leaving the property are considered case by case within 48 hours; please keep your receipt.

Unlimited Plans

Plans can be cancelled anytime by phone, email or at any location. Cancellation takes effect at the end of the current billing period; the current month is not prorated or refunded. A plan billed within 3 days of a cancellation request that was not processed due to our error will be refunded in full. Full details on our Membership Terms page.

Detail Appointments

Full Detail appointments can be cancelled or rescheduled free of charge with 24 hours’ notice. Cancellations within 24 hours or no-shows may be charged a $40 fee.

Fleet Accounts

Fleet accounts are billed monthly in arrears for washes actually performed and may be closed at any time with written notice; any prepaid balance is refunded.

Damage Claims

Report any suspected damage to the attendant before leaving the property. The site manager will review tunnel camera footage with you and respond within 3 business days. Claims for pre-existing conditions, loose or aftermarket parts, or items reported after leaving the property are not accepted. See our Terms and Conditions.

How Refunds Are Processed

Approved refunds are issued to the original payment method within 5–10 business days.

Promotional Purchases

The 70% first-visit offer applies to one wash or one first month. A refunded promotional wash does not use up the offer.

Contact Us

If you have questions about this page, please contact Take 5 Car Wash:

• Phone: (719) 626-9273
• Email: wash@take5carwashes.com
• Address: 4389 Integrity Center Point, Colorado Springs, CO 80917, USA